Term and Conditions

Welcome to Casual Shoes World! Our website, located at casualshoesworld.com, is dedicated to providing premium Nashville-crafted footwear and accessories, including items such as boots, casual shoes, backpacks, belts, and apparel. By accessing or using our site, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and us (Casual Shoes World). If you do not agree with any part of these terms, you should not use our website.

1. User Obligations and Responsibilities

As a user of Casual Shoes World, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any activities that could harm the site or other users.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.

Failure to adhere to these obligations may result in the suspension or termination of your access to our site.

2. Product and Service Description

Casual Shoes World specializes in high-quality, Nashville-crafted footwear and accessories. Our product range includes:

• Footwear: Boots, casual shoes, booties, Chelsea, Chukka, and more, designed for durability and style.
• Accessories: Backpacks, bags, belts, and apparel such as denim and flannels, all crafted with attention to detail.

We strive to provide accurate descriptions and images of our products. However, slight variations in color or texture may occur due to screen settings. If you have questions about a product, please contact us at [email protected] before purchasing.

3. Order and Payment Terms

When you place an order on Casual Shoes World, you agree to the following terms:

• Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you must provide valid payment details.
• Shipping:
  • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after shipment.
• Order Changes and Cancellations: You may request to modify or cancel an order within 24 hours of placement by contacting us. Once an order is shipped, changes cannot be made.

By completing a purchase, you confirm that you are of legal age to enter into a binding contract in your jurisdiction.

4. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Our return policy is as follows:

• Return Timeframe: Returns and exchanges are accepted within 15 days of receiving your order.
• Conditions: Items must be in original condition—unworn, unwashed, with all tags attached and original packaging included. Return authorization must be obtained by emailing [email protected].
• Process:
  1. Submit a Returns & Exchanges Request Form via email.
  2. Package the item with the return authorization number, original packaging, and a copy of the form.
  3. Ship the return to: Casual Shoes World Returns, 3210 Farm Meadow Drive, Nashville, TN 37204, United States, using a trackable method.
• Costs: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. For exchanges, we cover the shipping costs for the replacement item.
• Refunds: Refunds are processed within 3-5 business days after inspection and issued to the original payment method within 5-10 business days. Original shipping charges are non-refundable.
• Non-Returnable Items: Final sale items, worn footwear, personalized/custom products, and intimate apparel cannot be returned for health and safety reasons.

International returns follow the same process, but customers are responsible for customs duties and shipping costs.

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Casual Shoes World and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Casual Shoes World strives to provide reliable services and products. However, we are not liable for:

• Delays or failures in delivery due to unforeseen circumstances such as customs issues, weather, or carrier delays.
• Minor variations in product appearance due to manufacturing processes.
• Indirect damages arising from the use of our website or products, to the extent permitted by law.

Our total liability in any circumstance shall not exceed the purchase price of the product in question.

7. General Provisions

These Terms and Conditions are governed by the laws of the United States. If any provision is found invalid, the remaining terms will remain in effect. We reserve the right to update these terms at any time; changes will be posted on this page with an updated date.

8. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST
• Response Time: Within 24 hours during business days
• Address: Casual Shoes World, 3210 Farm Meadow Drive, Nashville, TN 37204, United States

Thank you for choosing Casual Shoes World. We appreciate your trust and are committed to providing you with exceptional service and premium products.