Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after shipment $12.95 DHL or FedEx
Free Shipping 15-25 business days after shipment FREE (orders over $50) EMS
International Shipping Note: We ship worldwide (excluding some Asian and remote regions). Delivery times may vary based on destination and customs processing.

Returns & Exchanges

At Casual Shoes World, we stand behind the quality of our premium Nashville-crafted footwear and accessories. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your order.

Return Conditions

  • Items must be in original condition – unworn, unwashed
  • All original tags must be attached
  • Original packaging must be included
  • Return authorization must be obtained

How to Initiate a Return or Exchange

1 Submit Your Request

Complete our Returns & Exchanges Request Form and email it to our customer service team at [email protected].

2 Package Your Items

Once approved, you’ll receive a return authorization number. Include in your package:

  • Item in original condition
  • All original packaging and tags
  • Copy of return authorization
  • Completed returns form
3 Ship Your Return

Ship your return to our Nashville headquarters using a trackable method:

Casual Shoes World Returns
3210 Farm Meadow Drive
Nashville, TN 37204
United States
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. For exchanges, we cover shipping costs for the replacement item.

Refund Processing

Timeline

  • Processing Time: 3-5 business days for inspection and approval
  • Refund Issuance: 5-10 business days for refund to appear in your account
  • Total Processing Time: Typically 8-15 business days from when we receive your return

Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal accounts
Note: Original shipping charges are non-refundable.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Final Sale Items: Clearly marked as final sale at time of purchase
  • Worn Footwear: Any shoes showing signs of wear or damage
  • Personalized/Custom Items: Made-to-order or monogrammed products
  • Intimate Apparel: For hygiene reasons

International Returns

International returns follow the same process as domestic returns. Customers are responsible for:

  • Customs duties associated with returns
  • International shipping costs
  • Any additional international return fees

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We’ll arrange:

  • Prepaid return label
  • Expedited replacement or refund

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST

Response Time: Within 24 hours during business days

Thank you for choosing Casual Shoes World. We appreciate your business and are committed to ensuring your complete satisfaction with our premium Nashville-crafted footwear and accessories.