At Casual Shoes World, we stand behind the quality of our premium footwear and accessories. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unworn, unwashed, with all tags attached, and in the original packaging.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Complete our Returns & Exchanges Request Form below and email it to our customer service team at [email protected].

RETURNS & EXCHANGES REQUEST FORM Customer Information: – Full Name: – Order Number: – Email Address: – Phone Number: Return/Exchange Details: – Item Name: – Size: – Color: – Reason for Return/Exchange: – Preferred Action: â–¡ Refund â–¡ Exchange (specify preferred size/style) Additional Comments: — Please attach this completed form when emailing your return request.

Step 2: Package Your Items

Once your return is approved, you’ll receive a return authorization number and shipping instructions. Please include:

  • The item in its original condition
  • All original packaging and tags
  • A copy of your return authorization
  • The completed returns form

Step 3: Ship Your Return

Ship your return to our Nashville headquarters using a trackable shipping method:

Casual Shoes World Returns
3210 Farm Meadow Drive
Nashville, TN 37204
United States

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.

Refund Processing

Timeline

Once we receive your return:

  • Processing Time: 3-5 business days for inspection and approval
  • Refund Issuance: 5-10 business days for the refund to appear in your original payment method

Total Processing Time: Typically 8-15 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal accounts

Important: Shipping charges are non-refundable. For exchanges, we’ll cover the shipping costs for your replacement item.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Final Sale Items: Clearly marked as final sale at time of purchase
  • Worn Footwear: Any shoes showing signs of wear or damage
  • Personalized/Custom Items: Made-to-order or monogrammed products
  • Intimate Apparel: For hygiene reasons

International Returns

As we serve customers worldwide (excluding some Asian and remote regions), international returns follow the same process. Customers are responsible for any customs duties or international shipping costs associated with returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We’ll arrange a prepaid return label and expedite your replacement or refund.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST
Response Time: Within 24 hours during business days

Thank you for choosing Casual Shoes World. We appreciate your business and are committed to ensuring your complete satisfaction with our premium Nashville-crafted footwear and accessories.