Welcome to Casual Shoes World’s FAQ section! We’ve compiled answers to the most common questions about our premium footwear, shipping policies, and customer service. Whether you’re looking for stylish Chelsea boots, durable work boots, or sophisticated casual shoes, we’re here to help.

📦 Shipping & Delivery

How long does shipping take?
We offer two shipping options to meet your needs:

Standard Shipping ($12.95): Delivered within 10-15 business days after shipment via DHL or FedEx
Free Shipping: Delivered within 15-25 business days after shipment via EMS (available for orders over $50)

All orders are processed within 1-2 business days from our Nashville headquarters.
Do you ship worldwide?
Yes! We’re proud to offer global delivery services, bringing Nashville craftsmanship to your doorstep. However, due to logistical constraints, we currently cannot ship to certain remote areas and select Asian countries. Our customer service team will notify you immediately if your location falls outside our delivery network.
How will I know when my order ships?
Once your order leaves our warehouse, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey from our hands to yours.

👞 Products & Collections

What types of shoes do you offer?
Our collections include:
• Casual Shoes – Perfect for professional settings
• Boots & Booties – Designed for urban adventures
• Chelsea & Chukka – Timeless styles
• Black Label – Premium sophisticated designs
• Bold Leathers – High-quality leather footwear
• Plus accessories including Backpacks, Bags, Belts, and more
Where are your shoes made?
All our footwear showcases authentic Nashville craftsmanship. Every pair is carefully packed at our Farm Meadow Drive facility in Nashville, ensuring they reach you ready to transform your wardrobe.
What makes your shoes special?
We combine style and comfort in every pair. From rugged boots to sophisticated casual shoes, each design represents our commitment to quality craftsmanship and attention to detail that Nashville is famous for.

💳 Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is there a minimum order amount for free shipping?
Yes, free shipping via EMS is available for all orders of $50 or more. This is perfect for budget-conscious shoppers who want to experience our quality footwear without additional costs.
Can I modify or cancel my order?
Order modifications or cancellations must be requested within 24 hours of placement, before processing begins. Please contact us immediately at [email protected] with your order number.

🔄 Returns & Exchanges

What is your return policy?
We stand behind every pair of shoes we deliver. We offer a generous 15-day return policy from the date of receipt. If your footwear doesn’t meet your expectations, we’ll help make it right.
How do I return an item?
Please contact our customer service team at [email protected] to initiate a return. We’ll provide you with detailed instructions and a return shipping label if applicable.
Are there any restrictions on returns?
Returns must be in original condition with tags attached and in the original packaging. We cannot accept returns on worn items unless there is a manufacturing defect.

📞 Customer Service

How can I contact customer service?
Our dedicated customer service team is here to help! Email us at [email protected]. Please allow 24-48 hours for response during business days.
What are your customer service hours?
Our customer service team operates during regular business hours, Monday through Friday. We strive to respond to all inquiries within 24-48 hours.
Where is Casual Shoes World located?
We’re proudly based in Nashville, Tennessee! Our address is:
3210 Farm Meadow Drive, Nashville, US 37204

Still have questions? We’re always here to help you find the perfect footwear. Reach out to our friendly team at [email protected] – we’re passionate about ensuring your complete satisfaction with every step of your Casual Shoes World experience.